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Home > Returns Policy

Returns Policy

Returns Policy

Please use the Free Material Sample Service to help prevent returns being necessary. If you do need to return something please contact us first on 01865 821841 as we are unable to accept unauthorised returns. Any goods being returned must be returned to us in a saleable condition (no part rolls or packs) and sent via a "signed for" delivery service. We will refund or issue a credit for the value of the returned products only, providing they are not damaged and have not been used in any way. A minimum of £10.00 or 5% of the order value (whichever is greater) will be applied to cover the administration, refund and restocking costs. Items that have been customised to your own design or produced specifically for you are not returnable. All our products use high quality materials and material samples are readily available, please ask for some samples.